Vodafone users take to social media over network outage

Services of Vodafone remained affected in Mumbai for the second consecutive day on Friday, wherein many of its customers posted their grievances on the social media platforms. Many customers, on Thursday, took to social media and complained about the network outage that was took place in Borivali, Mira Road, Bhayander, Bandra etc.

The social media has been having people posting their problems. Rusabh Kothari, another Vodafone user, said, “No service for 14 hours now. I have Vodafone Mumbai network, currently in Ahmedabad. Is it going to resolve soon?”

Further, when it comes to telecom sector, majority of the telecom users are of three companies majorly including Vodafone, Airtel and Reliance Jio. Another trouble in telecom that users face is that of call drops.

Meanwhile, DNA had earlier reported as to how out of the total complaints received by Telecom Regulatory Authority of India (TRAI) against call drops between January 1, 2018, and December 5, 2018, Delhi had the highest number of complaints against call drops followed by Mumbai having second highest in the country. Out of 1,073 complaints, around 35 per cent of complaints were from Mumbai and Delhi. According to the data, a total of 163 complaints of call drops were received by TRAI from Mumbai followed by total 220 complaints from Delhi.

Meanwhile, Vodafone said, “The network outage issue occurred only on one evening. The issue was promptly dealt with and resolved. There is no report of issues with the network in Mumbai today. As a result, stating that the issue was faced for the second consecutive day would be incorrect.”